Application Support Technical Lead Analyst - Vice President

Progressive experience in Leading highly scalable Production platform

Strong knowledge and working experience in the Corporate Banking domain, including critical payment flows, and transaction processing

Demonstrated leadership experience in high‑availability, large‑scale financial environments

Proven ability to lead cross‑functional teams and drive operational excellence

Design and build strategic observability dashboards using gold signals (SLIs, SLOs, Latency, Business KPIs)

Troubleshoot telemetry and instrumentation issues across on-prem, ECS, Kubernetes, and cloud environments

Drive end-to-end client journey visibility, especially for Digital Channels and other critical business flows

Integrate and optimize modern observability and monitoring tools

Collaborate with Architecture to embed Observability NFRs into the SDLC

Apply SRE fundamentals to improve system reliability and reduce operational toil

Evaluate and onboard new tooling to enhance Monitoring & Observability capabilities

Unix/Linux : log analysis, performance investigation, process debugging

Scripting : Shell and Python for automation and support utilities

Databases : Oracle & MongoDB troubleshooting

Replication : Oracle GoldenGate triage and health monitoring

Messaging : Kafka (consumer lag, offsets), TIBCO EMS troubleshooting

Observability Tools : Grafana, Prometheus, Open Telemetry, ELK, AppDynamics, ITRS Geneos

Cloud / Containers : Google Cloud Observability (Monitoring, Logging, Tracing), OpenShift, ECS, Kubernetes

Ability to build consolidated E2E monitoring views across hybrid infrastructure

Identify L2 operational use cases for AI-driven automation and remediation

Collaborate to build business cases for Citi AI solutions

Drive adoption of AI to reduce manual effort and improve incident predictability

Strong leadership capabilities with the ability to mentor L1/L2 teams

Strategic thinker with excellent practical problem‑solving skills

Strong interpersonal and relationship-building skills across technology and business stakeholders

Excellent communication during high-severity incidents and executive updates

Ability to thrive in a fast-paced, service-oriented environment, maintaining composure under pressure

Bachelor’s/University degree, Master’s degree preferred

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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