Application Support - Jr Level

A3 Technology, Inc. is seeking Application Support (junior level) to join our team in Washington, DC.

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

• AA/AS in a related field and 2 years of relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must.

Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance.

Verification of past employment, education and references is also required.