oracle

Application Support Engineer – IT Operations

Clean Harbors

Hyderabad, IND

Full-time

Entry · 2+ years experience

Onsite

Discovered 2 weeks ago

.NET.NET CoreC#AngularMicrosoft SQL ServerIIS

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.NET.NET CoreC#

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Responsibilities

Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
Monitor application health, logs, and alerts using monitoring tools
Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
Execute basic SQL queries for data validation, troubleshooting, and issue analysis
Identify whether issues are related to application, database, infrastructure, or network
Perform log analysis (IIS logs, application logs, event logs)
Restart services, validate jobs, and perform basic remediation steps
Coordinate with development, database, and infra teams for issue resolution
Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow) • Participate in Major Incident Management (MIM) calls and provide updates • Follow SLA adherence and escalation procedures • Support deployment validations and post-release monitoring
Contribute to knowledge base articles and SOP documentation Technical Skills Required:
Basic understanding of .NET framework / .NET Core applications
Familiarity with C# applications
Working knowledge of Angular-based web applications
Hands-on experience with Microsoft SQL Server: o Writing SELECT queries o Basic troubleshooting (locks, slow queries, data validation) o Stored Procedures and performance analysis
Understanding of REST APIs, HTTP status codes, and web services
Experience with Log monitoring platforms (e.g., Logic Monitor, Dynatrace, etc.) • Basic knowledge of Windows Server, IIS, Network & sever components and application hosting

Qualifications

Preferred Skills:
Experience with ITSM tools like ServiceNow and other APM observability tools
Exposure to incident/problem/Change management processes (ITIL)

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Application Support Engineer – IT Operations

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Key Skills for This Role

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Responsibilities

Qualifications

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