Application Support Development Consultant
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Key skills for this role
Key Skills for This Role
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Core Responsibilities
- Investigate operational issues, problems, and support requests and take appropriate action for resolution.
- Resolve support requests through parameter changes, workarounds, reconfiguration, user training, or escalation.
- Monitor support requests and keep users and stakeholders informed of progress.
- Produce logical software designs covering processes, objects, data flows, inputs, stored data, and outputs.
- Perform operations, administration, and maintenance for business applications, database systems, and related technologies.
- Develop, interpret, and execute test plans to verify completed software.
- Define, document, and execute small-scale projects or sub-projects across project phases.
- Identify, assess, and manage project risks and issues.
- Participate in stakeholder meetings and help present issues and solutions.
- Ensure compliance with information security policies, procedures, standards, and required documentation practices.
Functions and Key Areas
- Administer SharePoint Online, SharePoint on-premises, and Power Platform.
- Maintain SharePoint platforms, servers, users, content, permissions, and integrated applications.
- Troubleshoot platform issues and provide SharePoint technical support and end-user training.
- Implement data retrieval and backup procedures to prevent data loss.
- Monitor storage, perform clean-ups and archiving, and review usage reports to optimize user experience.
- Maintain SharePoint Online sites and Project Online PWA.
- Migrate SharePoint content using built-in functions and third-party tools.
- Keep current with cloud developments and technologies.
Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related discipline.
- At least 8 years of experience as a SharePoint Administrator.
- Microsoft certifications are preferred.
- Knowledge of SharePoint tools, workflows, Microsoft Lists, and Forms.
- Demonstrated experience in project management and an IT support environment.
- Knowledge of relevant national and international IT standards.
- Excellent written and spoken English.
- Strong project management, analytical, and problem-solving skills.
- Compliance with risk, security, and continuity management principles.
Pay
- Pay is QAR 17,000 to QAR 18,000 per month.
Work Location
- Work location is in person.
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