Application Support Developer

Responsible for being the technical authority within your domains and keeping your own skills current.

Help train colleagues on technologies, where there is a lack of knowledge.

Help design solutions and, together with third parties, ensure all code is built securely, performant, and to specification.

Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.

Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.

Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.

Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.

Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global

On-boarding assigned new IT systems into the Production Services function, acting as the interface with Projects and Vendors and, where appropriate, being embedded in major change projects and programmes; ensuring delivered services are supportable (appropriate monitoring & alerting, tooling, reliability).

Take part in implementation and change control activities.

Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.

Act as a single Bupa Global IT function, supporting systems and colleagues across the Market Unit.

Work in partnership with in-sourced and outsourced IT service providers, including Global IS&T and overseas based IT support managed service functions

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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