Application Support Analyst (PA26Q3ASJH102)
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Key skills for this role
Role Overview
The Application Support Analyst is accountable for production technology systems, client onboarding, and support for testing new code, products, functionality, and clients.
Key Skills for This Role
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About the Company
SS&C is a financial services and healthcare technology company headquartered in Windsor, Connecticut, with more than 27,000 employees in 35 countries.
The role supports Calastone's production technology systems, customer onboarding, and QA activities.
Role Purpose
The Application Support Analyst is accountable for production technology systems, client onboarding, and support for testing new code, products, functionality, and clients.
Responsibilities
- Monitor production services and provide first-line customer support.
- Create knowledge-base content and help reduce second-line escalations.
- Complete pre-production checks with Client Delivery and support QA cycles.
- Coordinate production requirements during onboarding and communicate during implementations.
- Resolve incidents, pursue root causes, and contribute to business improvement.
Required Knowledge and Experience
- A good technical background and client-facing application support experience in a financial environment are required.
- Experience with project delivery lifecycles and industry best practices is required.
- Business-level written and spoken English and Italian are essential.
- Experience with databases or SQL, message queues, SWIFT, ISO 15022, ISO 20022, FIX, XML, authentication or certification, and secure FTP is desirable.
- ITIL, Salesforce, and Spanish language skills are beneficial or advantageous.
Schedule
- The role operates on a shift system covering early, regular, and late day shifts.
- Occasional night shifts, weekend work, and bank holiday work may be required, with time off in lieu or approved daily-rate payment.
Person Specification
The successful candidate should remain calm under pressure, work effectively with customers and service partners, and pursue problems through root-cause identification.
The role requires teamwork, professionalism, attention to detail, flexibility, and a strong commitment to service quality.
About SS&C
Global provider of financial services and healthcare technology solutions.
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