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Application Support Analyst
KWI
Melville, USA
Full-time
Entry · 1+ years experience
Hybrid
USD 25-25 hourly / hour
Discovered 1 weeks ago
JiraConfluenceJira Service Management
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Key Skills for This Role
JiraConfluenceJira Service Management
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The impact you'll make
Handling Tier 1/2 tickets
Supporting the back-office merchandising system
Creating detailed development tickets with reproducible steps
What you will bring
1 to 3 years’ experience within a technical support, IT, or call center environment
Experience using Jira as well as it’s offshoot products (Confluence, Jira Service Management)
Experience handling tier 1st and 2nd level tickets
Previous application support background is a plus
Retail ERP Management experience is a plus
As a member of the KWI team you will receive
Full Medical, Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year
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