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Prepares training materials and documentation for customers and internal users.
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Maintains effective communication with customer throughout entire project/case.
Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
May perform other job duties as assigned.
4 years in an IT role doing application support, implementation or development.
Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.
Understanding of banking operations.
Solid grasp of SQL queries.
Moderate understanding of scripting.
Bachelor’s degree in Applied Science or similar.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
#INDTech
Public fintech providing core banking, payments, and software services to community and regional banks and credit unions.
Visit company websiteJobs and hiring trendsUSD 53650-70000 yearly / year
Full-time
Mid · 4+ years experience
Remote
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