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Application Support Analyst - EAM
Modaxo
Remote, CAN
Full-time
Entry · 1+ years experience
Remote
CAD 70000-80000 yearly / year
Discovered 3 weeks ago
Trapeze EAMMS SQLOracleSQLCrystal ReportsWindows Server
Free
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Trapeze EAMMS SQLOracle
Role Overview
Act as the primary support liaison between Trapeze and its clients.
Deliver technical application support by addressing complex inquiries regarding product functionality and usage.
Investigate, manage, track, and resolve customer support issues related to database operations and application functionality, coordinating with the Development team when needed.
Responsible for executing application upgrades for clients and contributing to the organizational knowledge base.
This position may occasionally require travel for meetings and onsite client support.
This role requires availability to work from 8:00 a.m. to 5:00 p.m.
CT, Monday through Friday, as well as participation in on-call duties throughout the year.
Key Skills for This Role
Trapeze EAMMS SQLOracleSQLCrystal ReportsWindows Server
Full Job Posting
Compensation Range
- Minimum Rate: $ 70 ,000.00 CAD
- Maximum Rate : $ 80 ,000.00 CAD
- Business Unit: Enterprise Asset Management
Location
- Remote, Canada
- Current Vacancy: Yes
- This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application.
Responsibilities
- Troubleshoot and resolve databases, system configuration, product functionality, and business enhancement issues.
- Investigate, replicate, test, and resolve client issues promptly.
- Create bug reports, FAQs, and knowledge base articles collaborating with team members.
- Inform customers about problem resolution timelines.
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