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Application Support Analyst
System C
GBR
Full-time
Mid
Onsite
Discovered Today
JiraConfluenceMicrosoft SQL ServerT-SQLMicrosoft Windows Server
Free
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JiraConfluenceMicrosoft SQL Server
Key Skills for This Role
JiraConfluenceMicrosoft SQL ServerT-SQLMicrosoft Windows Server
Full Job Posting
What You'll Be Doing
As part of our Application Support team, you will:
Provide 2nd and 3rd line application support for customers.
Investigate, analyse and resolve incidents raised through Jira.
Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
Troubleshoot data, configuration and application-related problems.
Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.
Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.
Build strong customer relationships through regular communication and proactive support.
Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.
Support both hosted and on-premise customer environments.
Essential Skills & Experience
- Strong analytical, diagnostic and problem-solving abilities.
- Experience supporting business software applications in a 2nd line support environment.
- Knowledge of Microsoft SQL Server and writing SQL/T-SQL queries.
- Experience working with Microsoft Windows Server environments.
- Ability to prioritise workload effectively and manage multiple tasks.
- Strong ownership mindset with excellent organisation and time management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively while also demonstrating initiative and accountability.
Desirable Skills & Experience
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