Application Specialist - Student Information Systems

Operational Responsibilities

• Serve as the functional and technical owner of the Student Information System (SIS) and related student lifecycle applications.
• Administer, configure, and support student facing and academic administration systems, including Admissions Management Systems, Academic Catalog and Curriculum Management Systems, Student Success and Retention Platforms, e Certificate and Digital Credentialing Solutions, Graduation and Degree Audit
• Lead application lifecycle management activities, including implementation, upgrades, testing, release management, and vendor coordination.
• Manage integrations between the SIS and related enterprise applications, including LMS, CRM, Finance, HR, Identity Management, and Reporting platforms.
• Support data synchronization, API integrations, middleware configurations, and data exchange processes across institutional systems.
• Collaborate with stakeholders to identify process improvement opportunities and implement technology solutions that enhance student experience.
• Provide Level 2 and Level 3 application support for SIS related systems and coordinate vendor escalations when required.
• Participate in requirements gathering, solution design, testing, and deployment of new student services applications.
• Monitor application performance, availability, and service levels to ensure compliance with institutional and contractual requirements.
• Support multiple customer environments and institutions by maintaining system configurations, documentation, and service standards specific to each client.
• Participate in cross functional initiatives related to digital transformation, student experience enhancement, and process automation.
• Ensure compliance with data governance standards, privacy regulations, and institutional policies across all supported applications.