oracle
Application Specialist - ServiceNow Developer
Acrostar Site Management Co., Ltd.
IND
Onsite
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The ServiceNow Developer is responsible for configuring, developing, and continuously improving the ServiceNow platform.
The role spans three distinct focus areas to set expectations on day-to-day work, iterative delivery, and larger initiatives:
Operations & Support: Ensuring stability, reliability, and effective support through incident/request handling, maintenance, and documentation.
Enhancements & Continuous Improvement: Delivering incremental improvements, automation, integrations, testing, and uplift of platform quality.
Strategic Initiatives & Platform Evolution: Contributing to larger-scale capabilities and complex solutions in close collaboration with platform leads, platform owners, and business stakeholders to align delivery with platform strategy and organisational priorities.
Technical Skills
- Strong ServiceNow development capability across client and server-side scripting (JavaScript, Glide API)
- Experience delivering workflows, Flow Designer automation, and orchestration
- Strong platform configuration capability (forms, tables, fields, views) and deployment practices
- Experience with integrations (REST, SOAP, IntegrationHub, authentication patterns)
- Working knowledge of testing practices (ATF) and performance considerations
- Solid troubleshooting and operational support experience
- Experience designing and developing within scoped applications using modular, maintainable design principles
- Strong understanding of cross-scope interactions, including access controls, API design (e.g., Script Includes), and dependency management
- Strong understanding of CSDM functions and application in an Enterprise Environment
Experience
- Demonstrated experience in ServiceNow development and configuration
- Experience supporting production platforms and delivering enhancements
Desirable
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