Application Engineer II

Provide support & technical services to customers by assisting users with start-up, checkout, and calibration, and resolving product and/or service problems based on our principal's standards and practices and NECI’ internal procedures. Additionally, being responsible and accountable for following through on all customer orders, returns, credits, and invoicing issues etc. to a satisfactory resolution in accordance with Think Customer principals.

Support on time delivery to customers by assessing customers’ needs, determining the factories’ abilities to meet those needs, and negotiating mutually agreeable due dates with the customer. As appropriate, to also assist in expediting products and services with our suppliers and principles in order to meet or exceed committed customer expectations. This includes anticipating or recognizing situations or circumstances when total customer satisfaction is at risk and taking ownership of resolution.

Identify new sales opportunities and ensure consistent service by maintaining accurate customer information data utilizing IFS and identifying and qualifying new opportunities with our customers, and fully supporting our Account Managers’ plans and strategies for account growth and penetration.

Understand and actively participate in our quality management system by adopting our quality policy and all appropriate elements of our quality management system, dedicating your efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to our products, services, processes, and quality system. This also includes your timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives.

Participate in the company’s safety and health program by understanding and following the established policies and procedures of our Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve our Company’s overall Safety and Health Program.

Maintain and develop professional and technical competence by attending periodic factory or principal-based training sessions, appropriate web-based training classes/seminars, periodic “hands-on” training, departmental meetings, as well as periodic professional development workshops or classes.

Inform supervisor/manager and appropriate NECI personnel of market conditions\ providing timely reporting of key customer and competitor activities within the territory.

Contribute to overall team effort by participating in the pursuit and accomplishment of Company and Departmental Goals as part of the Company’s Annual Strategic Business Plan and accomplishing related results.

Safety & health coordinator (as applicable) by Performing safety and health site coordinator duties as defined in the Safety and Health Manual