icims
Analyst II, Systems Operations
ICE Mortgage Technology
Atlanta, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
WindowsLinuxAWSSQL ServerT-SQLPython
Free
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Role Overview
Intercontinental Exchange, Inc. (ICE) presents an opportunity for a full-time Analyst II, Systems Operations to join our SRE Team, responsible for stability of the Mortgage Technology platform.
DevOps promotes a culture of trust and risk-sharing between team members.
It encourages teams to continuously experiment with the aim of improving the company's products and services.
That way, both development and operations teams are enabled to research new customer needs and develop innovations to address them.
You will be working with mature teams of experienced engineers on enterprise-scale systems running on cutting edge technologies.
Key Skills for This Role
WindowsLinuxAWSSQL ServerT-SQLPython
Full Job Posting
Job Purpose
Intercontinental Exchange, Inc. (ICE) presents an opportunity for a full-time Analyst II, Systems Operations to join our SRE Team, responsible for stability of the Mortgage Technology platform. DevOps promotes a culture of trust and risk-sharing between team members. It encourages teams to continuously experiment with the aim of improving the company's products and services. That way, both development and operations teams are enabled to research new customer needs and develop innovations to address them. You will be working with mature teams of experienced engineers on enterprise-scale systems running on cutting edge technologies.
Responsibilities
- Understand the various mortgage platforms and apply technical knowledge to improve system performance and reliability.
- Follow organizational practices regarding Incident, Problem, and Change Management.
- Ownership of production incidents including communication, escalation, resolution, and follow-up for root-cause analysis.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production incidents as and when they occur.
- Assist other ICE staff with problem solving and escalation procedures.
- Work with the client support to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
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