Senior Client Success Manager, ICE Mortgage Technology

Bachelor’s Degree or equivalent experience.

7+ years experience in a client-facing role, preferably in the mortgage industry.

5-7 years mortgage industry experience is preferred.

Demonstrated experience building relationships, executing influence, and providing phenomenal service.

Experience interacting with C-Suite Executives.

Experience using data to make strategic decisions and influence client behavior.

Problem solver. Demonstrated ability to assess an issue and drive to full resolution.

Possess strong organizational skills and ability to effectively work in a fast-paced, complex environment.

Have a strong sense of urgency and a driving desire to advocate for your clients.

Strong team player. Can effectively work cross functionally to get client issues resolved and/or position ICE solutions to align with client business goals.

Possesses a solid understanding of our products and solutions and how to articulate the value of our products to clients.

Experience with Salesforce.com, Microsoft Word, Excel and PowerPoint.

Excellent written and verbal communication & presentation skills (in person or virtual).

Base Salary Range for Remote

The expected base salary for this role is between $115,000 - 150,000. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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