Analyst-Data Analytics

Global Complaints & Privacy Team is responsible for servicing & handling customer complaint channels across multiple international markets.

The team is responsible for ensuring resolution of Customer outcomes, identifying key trends across geographies, and ensuring compliance to key international regulations/laws and practices.

GC&P Analytics, Insights and Reporting Team leads reporting and analysis on the customer complaints data with the objective of converting them into meaningful insights & strategies for our business partners, enabling process improvements across businesses and enhanced customer experience as well as providing accurate and timely updates on complaints to the regulators. The team also closely work with Operations team to improve operational efficiencies.

The Analyst-Data Analytics will work directly with customers and regulators to achieve s.

This is a high-profile role with frequent interactions with senior leaders.