Analyst, Collections

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide. Why Work at Brother? At Brother Canada, we’re more than a team; we’re a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and work-life balance through flexible hours, hybrid work options, wellness subsidies, learning and development, recognition programs, and employee discounts. With roots in Montreal since 1960, we embrace continuous improvement and a culture of “Challenging Spirit,” offering stability while delivering a superior customer experience. Role Overview The Analyst, Collections is responsible for all collections for assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliations, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency. Duties & Responsibilities Collections Ensure accurate and efficient reconciliation of customers’ accounts, allowing for timely collection of amounts owed. Identify, investigate and resolve collection issues in order to ensure collection in a timely manner. Assess debit balances and other situations that will impact the cash forecast and communicate the status to the cash application team. Provide customer service associated with collections while building customer relationships. Assess customer credit holds and determine which orders can be released. Develop, recommend, and implement payment arrangements with customers. Partner with the credit analysts regarding collection issues and credit holds to determine if changes to credit limits are needed. Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company. Assess customers for monthly bad debt reserve consideration based upon aging, payment trends, and country risk. Determine customers to be placed with collection agencies. Supply collection information for internal and external audits. Reporting Generate reports to measure daily performance and align with team metrics. Meet month-end and quarter-end deadlines for reporting requirements. Prepare reports and analyses of collections activity and key insights as requested for management review. Continuous Improvement Identify, develop, and implement system and process improvements. Seek opportunities for continued improvements, efficiencies, and best practices. Work with various teams to implement identified solutions and reduce operational inefficiencies. Experience & Qualifications Education Bachelor's Degree (or equivalent experience) in Finance, Accounting, or Business Administration Experience Minimum of 3 years of experience in Finance, Accounting, or Business Administration. Languages Bilingual Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec. Spanish preferred Software/Technical Skills MS Office Suite (Outlook, Word, PowerPoint) Microsoft Excel SAP Financial module High Radius Other Skills/Knowledge/Abilities Strong communication skills, both verbal and written across different levels of management and customers Ability to manage multiple work assignments efficiently and effectively; prioritize and plan work activities, using time efficiently Ability to present information clearly and effectively Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns Proven ability to use judgment to think through issues and present recommendations to management for appropriate action Team-oriented mindset with the ability to participate in cross-functional teams and place the success of the team and company above individual accomplishments Ability to treat colleagues with respect and uphold Brother Company values Additional Details for This Role Hybrid Work Setting – Enjoy the flexibility of a hybrid model, with three days working remotely and two days in the office each week, supporting work-life balance and meaningful in-person collaboration. Exceptions may apply according to business needs. #LI-Hybrid Our Benefits We believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We’re big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it’s not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way. Our Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brother Canada’s head office and distribution centre in Montreal’s West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side. Equal Opportunity Employer (EOE) Statement At Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic.