AMI System Operator
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Key skills for this role
About the Role
Monitor and manage AMI systems, ensuring communication, troubleshooting issues, analyzing data, and coordinating with teams while adhering to compliance and safety standards.
Key Skills for This Role
Responsibilities
- Monitor and manage AMI systems including HES, MDM, and communication networks
- Ensure continuous communication between smart meters and central systems
- Identify, troubleshoot, and resolve AMI system issues related to connectivity, data flow, and performance
- Escalate complex technical issues to higher support levels or vendors
- Analyze AMI operational data to provide system performance insights and reports
- Perform first level diagnosis of communication failures and network performance degradation
- Coordinate with IT, metering, telecom, and field teams to ensure system reliability
- Support system configuration, updates, and minor enhancements under supervision
- Maintain system logs, incident records, and operational documentation
- Ensure compliance with ISO, ISMS, BCMS, and cyber security policies
Requirements
- Experience with AMI systems including HES, MDM, and communication networks
- Ability to troubleshoot and resolve AMI system issues
- Knowledge of ISO, ISMS, BCMS, and cyber security policies
Full Job Posting
Job Overview
- Monitors and manages AMI systems including Head End System (HES), Meter Data Management (MDM), and communication networks.
Responsibilities
- Ensures continuous and seamless communication between smart meters and central systems.
- Identifies, troubleshoots, and resolves AMI system issues related to connectivity, data flow, and system performance.
- Escalates complex or unresolved technical issues to higher support levels or vendors following defined procedures.
- Analyzes AMI operational data to provide system performance insights and operational reports.
- Performs first level diagnosis of communication failures and network performance degradation.
- Coordinates with IT, metering, telecom, and field teams to ensure system reliability and performance.
- Supports system configuration, updates, and minor enhancements under supervision.
- Maintains system logs, incident records, and operational documentation.
- Ensures compliance with ISO, ISMS, BCMS, and cyber security policies related to system operations.
- Ensures adherence to corporate Health and Safety and operational procedures.
- Performs any other tasks assigned by the supervisor.
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