Ambassador (Floor Manager)
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Key skills for this role
About the Role
Proven experience in facilities management, corporate hospitality, or a similar floor/building management role. Strong organizational skills with the ability to manage multiple.
Key Skills for This Role
Responsibilities
- Manage floor operations and facilities to ensure high standards of presentation and service
- Coordinate meeting bookings and manage multiple priorities simultaneously
- Produce clear, accurate daily reports on facilities management findings and concerns
- Provide concierge level service to stakeholders, including senior executives and VIP guests
Requirements
- Proven experience in facilities management, corporate hospitality, or similar floor/building management role
- Strong organizational skills with ability to manage multiple priorities
- Excellent interpersonal and communication skills
- Customer focused mindset with concierge level service experience
- Proficiency in room booking systems, FM platforms, and Microsoft Office 365
- High attention to detail and professional presentation standards
- Fluent spoken English with professional communication skills
- Immaculate appearance and grooming consistent with 5 star hospitality standards
Full Job Posting
Requirements
- Proven experience in facilities management, corporate hospitality, or a similar floor/building management role.
- Strong organizational skills with the ability to manage multiple priorities and meeting bookings simultaneously.
- Excellent interpersonal and communication skills, with a natural ability to build positive relationships with stakeholders at all levels.
- Customer focused mindset with experience in concierge level or client facing service delivery.
- Ability to produce clear, accurate, and timely daily reports FM findings/concerns.
- Proficiency in room booking systems, FM platforms, and Microsoft Office 365.
- High attention to detail with strong awareness of presentation standards and meeting environments.
- Professional presentation and personal grooming standards consistent with a 5 star hotel or luxury corporate environment at all times.
- Well spoken with excellent verbal communication skills in English — articulate, confident, and professional.
- Demonstrated ability to adapt communication style and tone to suit senior executives, VIP guests, and diverse audiences.
Mandatory Selection Criteria
- Appearance & Grooming: Candidates must maintain an immaculate, polished appearance at all times, in line with 5 star hospitality standards.
- Verbal Communication: Candidates must demonstrate fluent, clear, and professional spoken English.
- Conduct & Etiquette: Candidates are expected to uphold the highest standards of professional etiquette.
- Brand Representation: As a visible representative of the organization, the Floor Manager must embody and project the company's values and image.
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