Alliance Systems Manager
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Key skills for this role
About the Role
Etihad Airways seeks an experienced Alliance Systems Manager to configure, test, and maintain airline systems for codeshare and interline partnerships. This hands-on technical role manages PSS integrations, schedule synchronisation, and system migrations.
Key Skills for This Role
Responsibilities
- Configure and maintain Amadeus Altéa Passenger Service System parameters supporting codeshare and interline operations
- Manage end to end implementation of new interline, through check in and codeshare partnerships
- Test and validate Passenger Service System integrations with airline partners
- Configure and maintain codeshare schedule publication and ongoing schedule synchronisation
- Support approximately 138 interline partners through testing, troubleshooting and operational support
- Manage production system configuration changes with a strong focus on operational accuracy and system integrity
- Lead or support Passenger Service System migration projects involving interline, codeshare and schedule integration
- Perform detailed system testing, document test strategies and execute user acceptance testing for new functionality
- Maintain Carrier Preferred Display (CPD) rules to maximise commercial performance across GDS channels and Etihad.com
- Manage class mapping updates, passenger reaccommodation activities and schedule adjustments following network changes
- Investigate and resolve production issues in partnership with Amadeus and other technology providers
- Support the implementation of Lufthansa Systems SchedConnect and contribute to the successful migration from AirVision
Requirements
- Minimum 5 years’ experience working with airline commercial or operational systems
- Strong hands on experience with Amadeus Passenger Service System (PSS)
- Excellent understanding of codeshare operations and publication processes
- Experience implementing and supporting interline agreements
- Knowledge of schedule publication and airline schedule integration
- Experience working directly within live production systems
- Strong analytical and problem solving capability
- Excellent attention to detail and ability to manage complex technical processes with minimal supervision
- Ability to build productive relationships with internal stakeholders and external airline partners
Full Job Posting
Job Description
- We are looking for an experienced Alliance Systems Manager to join our growing Alliances & Joint Ventures team.
- This is a highly specialised, hands on technical role responsible for configuring, testing and maintaining the airline systems that underpin Etihad’s global codeshare and interline partnerships.
- Working directly within live production environments, you will manage Passenger Service System (PSS) integrations, codeshare publication, interline testing and schedule synchronisation across more than 130 airline partners.
- This role offers the opportunity to play a key part in one of Etihad’s most significant technology transformations as we migrate from AirVision to Lufthansa Systems’ SchedConnect platform.
What you'll be doing
- Configure and maintain Amadeus Altéa Passenger Service System parameters supporting codeshare and interline operations.
- Manage end to end implementation of new interline, through check in and codeshare partnerships.
- Test and validate Passenger Service System integrations with airline partners.
- Configure and maintain codeshare schedule publication and ongoing schedule synchronisation.
- Support approximately 138 interline partners through testing, troubleshooting and operational support.
- Manage production system configuration changes with a strong focus on operational accuracy and system integrity.
- Lead or support Passenger Service System migration projects involving interline, codeshare and schedule integration.
- Perform detailed system testing, document test strategies and execute user acceptance testing for new functionality.
- Maintain Carrier Preferred Display (CPD) rules to maximise commercial performance across GDS channels and Etihad.com.
- Manage class mapping updates, passenger reaccommodation activities and schedule adjustments following network changes.
- Investigate and resolve production issues in partnership with Amadeus and other technology providers to minimise commercial disruption.
- Support the implementation of Lufthansa Systems SchedConnect and contribute to the successful migration from AirVision.
What we're looking for
- Minimum 5 years’ experience working with airline commercial or operational systems.
- Strong hands on experience with Amadeus Passenger Service System (PSS).
- Excellent understanding of codeshare operations and publication processes.
- Experience implementing and supporting interline agreements.
- Knowledge of schedule publication and airline schedule integration.
- Experience working directly within live production systems.
- Strong analytical and problem solving capability.
- Excellent attention to detail and ability to manage complex technical processes with minimal supervision.
- Ability to build productive relationships with internal stakeholders and external airline partners.
- Experience with Lufthansa Systems SchedConnect (highly desirable).
- Experience with AirVision or comparable airline scheduling platforms (highly desirable).
- Previous experience with Sabre scheduling or other airline schedule management solutions (highly desirable).
Additional Information
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation.
- From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence.
Recruitment Fraud Alert
- Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group.
- We will never ask for personal information, bank details, or payment during the recruitment process.
- Interviews are conducted face to face or via video/telephone before any formal offer.
- If you are asked for money, please treat it as fraudulent.
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