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Airline & Product Strategy Lead

SITA
Manchester, GBR
Full-time
Lead
Discovered 1 weeks ago
UNAVAILABLE
Free

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MUST HAVE

  • Significant experience in an airline, airport or aviation-technology environment spanning both product/strategy and operational delivery.
  • Demonstrable experience of product adoption, roadmap alignment or product lifecycle in a customer-facing setting.
  • A track record of collating and owning business requirements and translating them into successful delivery in live operational environments.
  • Direct experience of common-use or shared-use passenger-processing environments (CUPPS, CUSS, self-service bag drop, BRS).
  • A track record of leading customer and airline relationships and translating strategy into delivered outcomes.
  • Experience of working with data and analytics to support commercial and operational decisions.
  • NICE TO HAVE
  • Existing relationships within the UK airline and ground-handling community, particularly across the MAG estate.
  • Familiarity with SITA Flex and shared-use, self-service and airline integration architectures.
  • Awareness of biometrics, digital identity and emerging passenger-processing innovation.
  • WHAT WE OFFER
  • We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
  • 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
  • ⏰ Flex Day: Make your workday suit your life and plans.
  • 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
  • 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
  • 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
  • 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
  • SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
  • WHO YOU ARE - A combination of product strategy capability and genuine operational understanding of airlines and ground handlers, able to bridge both worlds in a single role. - Proven ability to support and execute a customer's strategy, building alignment across operational and commercial teams and wider stakeholders to reach outcomes that work for all parties. - Experience of product adoption, governance and stakeholder management, ideally within an airline, airport or passenger-processing context. - Strong business analysis capability, with a track record of collating and translating airline or customer requirements into clear, deliverable outcomes that work in live production. - Strong airline stakeholder credibility at operational and central level, with a track record of building trusted, long-term relationships that support network growth. - Experience working across a large, matrixed organisation, building relationships that turn internal capability into customer value and business growth. - Confident interpreting operational and commercial data, and drawing on wider industry experience, to support evidence-based decisions for MAG and its airline partners. - A consultative, partnership-led approach that brings together strategic product thinking and practical operational insight. MUST HAVE

Responsibilities

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