Air Freight Customer Service Representative

As an Air Freight Customer Service Representative, you will support the day‑to‑day management of air freight shipments, providing accurate documentation, timely customer updates, and effective coordination across internal teams and external partners. This role is ideal for someone who is customer‑focused, detail‑oriented, and looking to build experience in a fast‑paced logistics environment under the guidance of experienced colleagues.

This position can be based in Brisbane, Adelaide or Perth.

As the Air Freight Customer Service Representative , you will:

Act as the first point of contact for customer enquiries and provide shipment updates

Support air freight operations, including shipment processing and documentation

Maintain accurate shipment records in CargoWise One (CW1)

Coordinate with internal teams to meet service and delivery requirements

Assist with cargo pick‑up, delivery, invoicing, and related administrative tasks

Ensure regulatory compliance, escalate issues as required, and collaborate to meet service standards

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com