Ocean Freight FCL/LCL Manager

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Ocean Freight FCL/LCL Sr. Manager will be responsible for driving, and adjusting as necessary, the Toll Group strategic plan across South India sub-cluster in the following key areas: 1.Carrier strategy and relationship •Build and maintain strategic relationships with key global and regional carriers •Identify new and dependable carriers / NVO that can support Toll in strategic tradelanes or niche markets •Support Cluster Head of Ocean Freight (ISC) in optimize key trade lanes and product offerings across India especially South India sub-cluster •Drive carrier performance review, including service reliability, cost competitiveness, and capacity assurance •Provide the Cluster Head of Ocean Freight (ISC) with local intel, market trends and feedback on carrier performance especially related to challenges and new Product offerings

2.Operational process and execution •Oversee operational performance across the South India sub-cluster, ensuring consistency, efficiency, and service excellence •Drive process improvements, digitalization, and standardization initiatives across Ocean Freight operations in South India sub-cluster Be involved and drive matters involving escalations, exception management, and claims in Ocean Freight for South India sub-cluster

•Lead, coach and develop Ocean Freight teams across South India sub-cluster, creating succession plans, driving engagement and building future leadership capability

3.Procurement and Pricing •Lead Ocean Freight sourcing, pricing strategy and commercial response for strategic global, regional and country RFQs originating from South India sub-cluster •Utilize market intelligence, digital procurement tools and data analytics to optimize carrier allocation, pricing strategy, trade lane performance and profitability •Serve as the primary market intelligence owner for South India sub-cluster, providing insights on carrier strategies, capacity trends, rate movements, market disruptions and competitive developments •Develop and manage strategic partnerships with shipping lines, NVOCCs, co-loaders and other ocean freight service providers •Drive and manage carrier inventory & space allocation and overall capacity planning for South India sub-cluster to balance cost and service delivery •Develop and strengthen strategic trade lanes from South India sub-cluster, with particular focus on North Europe, North America, Oceania, Middle East and Southeast Asia markets