AI Transformation Standards Lead

Owning the end-to-end delivery method for AI-enabled workflow transformation.

Defining the stages, gates, entry and exit criteria, required evidence and core artefacts for each transformation.

Setting practical quality standards for workflow discovery, design, build, implementation, adoption and value realisation.

Creating the playbooks, templates, tools and examples that teams use in live delivery.

Working directly with AI Hub delivery teams to apply the method to their workflow transformations.

Reviewing evidence at key gates and challenging teams where requirements have not been met.

Integrating product, technology, data, risk, change and value requirements into one usable delivery model.

Using lessons from live work to remove friction, close gaps and make the model more repeatable at scale.

You're a hands-on transformation practitioner who knows how good delivery works in practice. You can turn complex requirements into a clear method, engage credibly with delivery teams and hold the line on quality without creating unnecessary process.

You'll bring:

Experience designing, applying or improving delivery methods for complex transformation programs.

Strong knowledge of stage gates, delivery evidence, workflow redesign, implementation and adoption.

Experience creating practical playbooks, templates, standards and quality controls.

The confidence to review work, identify gaps and challenge delivery teams constructively.

The ability to bring business, product, technology, data, risk, change and value needs into one coherent method.

Strong facilitation, coaching and continuous improvement skills.

Experience with AI-enabled workflow transformation will be highly regarded.

AI is becoming part of how work gets done across Medibank.

Joining the AI Hub means building the delivery system that turns AI opportunities into well-executed workflow change. You'll shape how teams work on the ground and make each transformation easier, stronger and more repeatable than the last.

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that ’ s why we ’ re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion /(please copy and paste the URL onto your browser)

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