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AI Tech Support (Early Shift)
Broccoli AI
Lehi, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 70000-100000 yearly / year
Discovered 1 weeks ago
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About Broccoli
At Broccoli, we’re building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we’ve built.
Today:
Hundreds of contractors rely on Broccoli every day.
We’ve grown to $15M+ ARR in under two years.
We’re trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We’re backed by Khosla Ventures and Y Combinator .
We’re still just getting started.
The Role
We’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You’ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.
This opening covers our early shift, running 5:00 AM – 2:00 PM MT, to extend support coverage earlier in the day.
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