ashby
Implementation Manager
Broccoli AI
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 75000-100000 yearly / year
Discovered 1 weeks ago
ServiceTitanCRM
Free
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Role Overview
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Key Skills for This Role
ServiceTitanCRM
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About Broccoli
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
About the Role
As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities
- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
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