AI Prompt Engineer - Abu Dhabi (Arabic)

Overview

Ai Knowledge Base & Prompt Engineering

• Design, build, and maintain structured AI knowledge bases (FAQs, scripts, workflows, decision trees).
• Engineer, test, and continuously optimize prompts for chatbots, voice bots, and internal AI assistants.
• Translate customer service, sales, and operational processes into AI-ready conversational logic.
• Document prompt logic, AI behavior rules, and governance standards.

Ai Solutions & Automation

• Implement and manage AI-driven tools such as chatbots, voice bots, workflow automation, and analytics platforms.
• Collaborate with IT teams, vendors, and business stakeholders on enterprise AI implementations.
• Audit, test, and continuously improve AI conversations and system performance.

Performance Monitoring & Optimization

• Monitor AI performance, customer experience metrics, lead quality, and ROI.
• Ensure AI outputs meet quality standards, compliance requirements, and customer experience KPIs.
• Identify improvement opportunities and recommend data-driven enhancements.

Stakeholder & Process Collaboration

• Work closely with customer service, sales, operations, and IT teams to align AI solutions with business goals.
• Support digital transformation initiatives and customer journey optimization.

Technical & Ai Skills

• Proven experience in prompt engineering and AI knowledge base management.
• Minimum 1+ years of experience in AI solutions, automation platforms, or digital transformation projects.
• Hands-on experience with AI-driven tools (chatbots, voice bots, workflow automation, analytics).
• Strong experience with CRM platforms (configuration, integration, data management, reporting).
• Understanding of data governance, security, and compliance in AI and CRM environments.

Business & Operational Skills

• Background in customer service, customer experience, or quality assurance.
• Experience in customer-facing operations (contact center, sales, support).
• Strong understanding of customer journeys, KPIs, and performance metrics.
• Ability to analyze lead quality and business ROI.

Soft Skills

• Strong documentation, communication, and stakeholder management skills.
• Analytical mindset with problem-solving capabilities.
• Ability to work cross-functionally with technical and business teams.

Language Skills

• Fluency in English and Arabic (spoken and written).

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.

What We Offer

• Market competitive salary with visa and medical insurance
• Opportunity to work with one of the UAE’s leading real estate companies
• Fast-paced, growth-oriented work environment
• High level of autonomy and impact within the role
• Interested candidates are encouraged to apply or share their CV
• hafsa.akhtar@psinv.net