AI Operator Lead Engineer

Design and build AI-powered workflows and agent-based systems supporting marketing operations

Build reusable agent architectures — skills, tools, memory, orchestration, evaluation frameworks, and guardrails

Maintain prompt libraries, workflow templates, and automation frameworks

Evaluate emerging AI technologies and recommend adoption opportunities

Build and maintain workflow automation using orchestration platforms such as n8n, Zapier, Make or Claude Code

Design end-to-end processes connecting data, AI agents, and business systems

Develop automation frameworks that scale across marketing functions

Integrate AI-powered solutions with Salesforce, Eloqua, SiteCore, and internal data platforms

Build MCPs, APIs, connectors, and automation frameworks supporting data-driven decisions

Ensure data quality, reliability, security, and scalability

Establish monitoring, logging, evaluation, and reporting for AI-powered systems

Build validation frameworks and quality controls for reliable outputs

Build governance mechanisms supporting compliance, brand integrity, and auditability

Identify system failures, regressions, and improvement opportunities

Partner with marketing teams to understand business objectives and challenges

Train and coach users on AI-enabled workflows and tools

Drive adoption and long-term utilization of AI solutions

Document processes, playbooks, and best practices to support scalability

Resumes are welcome, but the strongest signal is evidence. With your application, please include any of:

Links to agents, tools, or workflows you've shipped (production, not demos)

A short write-up of a system you built that others came to depend on — what you built, what broke, what you learned

A GitHub repo, a Loom, or a live link we can review

The shortest possible answer to: what's the most boring marketing workflow you could automate end-to-end this week?

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience

5+ years of software engineering experience

2+ years hands-on experience building and deploying production AI or LLM-powered applications

Strong Python development experience

Experience with LLM APIs (Anthropic Claude, OpenAI GPT, Gemini, etc…)

Experience with workflow automation/orchestration platforms (n8n, Airflow, Temporal, Zapier, or comparable)

Experience integrating enterprise applications, including CRM, marketing automation, and business systems

Strong understanding of prompt design, evaluation methodologies, and production AI operations

Excellent communication and stakeholder management skills

Experience designing and deploying multi-agent systems

Knowledge of agent orchestration frameworks, MCP, and tool-use architectures

Experience implementing retrieval-augmented generation (RAG)

Familiarity with MLOps, evaluation frameworks, and AI observability platforms

Experience building internal platforms or tools with measurable organizational adoption

Experience in marketing technology, marketing operations, or demand generation

Experience implementing AI governance, validation, and audit-trail frameworks

Agents live and running for priority verticals, with speed and quality gains measurable against baseline

Net-new campaign delivery time reduced from months to weeks

Marketing teams successfully adopting and expanding AI-driven workflows on their own

Repeatable frameworks established for AI automation, governance, and performance measurement

Within this role, you will:

Deliver AI-powered solutions that measurably improve marketing productivity and operational efficiency

Enable marketing teams to successfully adopt and expand AI-driven workflows

Build scalable systems that can be leveraged across multiple marketing functions and regions

Establish repeatable frameworks for AI automation, governance, and performance measurement

Help define how enterprise AI capabilities are deployed and adopted across the marketing organization

Opportunity to help shape AI transformation within a global technology company

Work directly on highly visible initiatives with executive sponsorship

Influence how marketing operations evolve through AI and automation

Partner with business and technical leaders across the organization

Build innovative solutions with real-world impact at enterprise scale

PTC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable law.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $165,000 - 253,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are

subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on-going basis.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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