Base Career helps you apply smarter for this job.
Key skills for this role
We're looking for a technical support and operations lead to run our support team.
You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44.
We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.
We're looking for a technical support and operations lead to run our support team.
You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
What we're looking for
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
San Francisco, USA
San Francisco, USA
, USA
, USA
San Francisco, USA
, USA
, USA
San Francisco, USA
Nice to have
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day.
We take them very seriously.
Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job.
However, we do specifically filter for these principles in our hiring process:
Is Hercules in-office or remote?
Hercules' founding team works in-office in San Francisco (Kearny and Bush).
We have a very strong preference for in office.
We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
What's the compensation?
$100k-$250k + equity (depends on seniority, experience, and location)
AI-powered platform for building applications and websites.
Visit company websiteJobs and hiring trendsUSD 100000-250000 yearly / year
Full-time
Senior
Remote
Apply faster on company sites with our extension.