AI Operations Analyst

2–4 years of experience in AI Operations and Continuous Improvement.

supporting enterprise AI and conversational AI platforms, including Microsoft Copilot, Aisera, virtual assistants, or similar solutions.

supporting Generative AI solutions in production environments, including monitoring, incident resolution, and operational support.

Strong knowledge of chatbot operations, conversational AI optimization, prompt engineering, AI response tuning, and knowledge (KBA) management.

with ITIL-based Incident, Problem, Change, and Release Management, including Root Cause Analysis (RCA).

working with enterprise business platforms such as SAP, Workday, Microsoft 365, ServiceNow, Freshservice, and related integration environments.

Familiarity with Azure AI, Azure AI Foundry, Azure OpenAI, Azure DevOps, Power Platform, and the broader Microsoft AI ecosystem.

developing and analyzing operational KPIs, adoption metrics, dashboards, reporting, and business performance insights using Power BI, Microsoft Fabric, or similar analytics platforms.

driving self-service adoption, chatbot containment improvements, user experience enhancements, and continuous improvement initiatives.

Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across global business and technical teams.

Relevant certifications in AI, Analytics, Cloud Technologies, Microsoft Platforms, or ITIL Foundation are preferred.

of Joining Albemarle Competitive compensation Comprehensive benefits package A diverse array of resources to support you professionally and personally.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities.

When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth.

Help us shape the future, build with purpose and grow together.