AI Deployment Specialist

We're looking for a technical, hands-on operator to be Gyde's next AI Deployment Specialist and own the implementation of the Gyde platform (GydeOS) inside every newly acquired agency. GydeOS is a powerful tool, but requires real configuration with every roll out: mapping a new agency's book of business, wiring up their CRM, standing up commission and contracting logic, and tuning our AI agent, Gia, to that agency's specific book, carriers, and workflows. You're the person who makes that happen, fast.

This is a deploy-and-drive role: you're embedded with the agency, running point on the technical stand-up, and you're resourceful enough to solve most of what comes up yourself, including querying data directly, scripting a one-off transformation, standing up a quick dashboard, or even developing email automations to support downline broker adherence.

You'll help build a tight, repeatable playbook, but need to be able to operate in an unstructured environment today. Your goal is speed-to-value and standardization across agencies, which ultimately matter more than bespoke solutioning. You'll spot patterns in the field and feed them back to Engineering so the playbook gets sharper. This is a quintessential “building the plane while flying it” role.

Own end-to-end GydeOS stand-up for each newly acquired agency, from kickoff to go-live

Integrate GydeOS with the agency's CRM; you’ll help build a defined connector set for future agencies and execute our conversion playbook to migrate them onto a supported stack

Drive book-of-business (BoB) and broker RTS (ready-to-sell) upload—validating, cleaning, and troubleshooting data before it lands in the platform

Configure the commissions and contracting modules: commission and override mapping, carrier/upline hierarchy, agency-specific incentive structures

Work with Engineering to configure Gia to the specific agency and help build a playbook with line-of-business entitlements, agency branding, and eligibility rules that determine how the agent behaves for future partners

Build lightweight BI views and reporting (dashboards, reconciliation checks, adoption tracking) so agency owners and Gyde leadership can see integration health in real time

Identify and resolve integration blockers quickly, escalating to the Partner Growth and Engineering teams when appropriate

Train the full downline of agents at each agency on GydeOS—BoB uploads, commissions, contracting, and day-to-day usage

Help build and maintain scalable enablement collateral (walkthroughs, SOPs) across the Partner Success team so agencies can self-serve on the basics

Support rollout of new GydeOS/Gia features to existing agencies as they ship and drive user adoption post-go-live through hands-on reinforcement so the features stick

Own inbound support requests from agency owners and brokers post-go-live—triage, troubleshoot, resolve

Use AI coding tools to move fast on data debugging, one-off scripts, and config troubleshooting without pulling in Engineering for routine issues

Escalate genuine product bugs or platform gaps to Engineering—not workflow or configuration questions you can resolve yourself

Feed recurring issues and patterns back into the playbook and Product roadmap

Work alongside the Partner Growth Director to ensure tight coordination with the strategic growth plan while independently driving your own technical workstreams at pace

Partner with agency leadership and staff to meet desired implementation timelines

Provide tight feedback loops to the Product, Engineering, and Data organizations

Success in this role is measured on systems/tech integration and configuration, including:

Time to complete systems integration (target = within 30 days of close)

% of eligible brokers activated on GydeOS

Support ticket resolution time and % resolved without engineering escalation

Owner and broker satisfaction (NPS) with implementation and ongoing support

4+ years in a technical, field-facing role—solutions engineering, forward deployed specialist, technical implementation, or technical customer success—ideally at a place where you owned client-side configuration end to end

Comfortable with SQL and Python for data validation, cleanup, and light scripting—you're not afraid of a messy CSV or a broken upload

Experience using AI coding tools (Codex, Claude Code, or similar) as part of your daily workflow to move faster and stay self-sufficient

Experience building BI/analytics views (SQL + a BI tool, or equivalent) to give stakeholders visibility into a process or system

A bias toward executing a playbook well over improvising a custom solution—you optimize for repeatable speed, not bespoke elegance

Sharp troubleshooting instincts and the independence to resolve issues without defaulting to “let me check with engineering”

Strong client-facing presence—you'll be a new agency's first real impression of Gyde

Willingness to travel to portfolio agencies during active integrations (~25%)

You default to solving it yourself before escalating—and you know the difference between “I need engineering” and “I haven't tried hard enough yet”

You run the playbook tightly and flag when a pattern suggests the playbook itself should change—rather than quietly customizing around it

You communicate integration progress clearly to technical and non-technical stakeholders alike

You move at pace without cutting corners on data integrity

You build trust quickly with new agency partners and make complex tools feel approachable

You are energized by getting dropped into a new, messy environment and making it clean