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Key skills for this role
Own client delivery end-to-end. Lead engagements from problem definition through production deployment. You're accountable for outcomes, not just activity.
Translate between business and engineering. Work with legal teams to understand what they actually need (not just what they say they want), then spec solutions our engineers can build.
Design AI-native workflows. Figure out where AI fits in existing processes, what needs to change, and how to make the human + AI collaboration actually work.
Get your hands dirty with the product. Configure systems, curate and structure knowledge sources, write prompts, design test cases, and validate outputs against real-world data.
Drive integrations and architecture decisions. Work with engineers to figure out how AI fits into client tech stacks: APIs, data flows, security requirements.
Run enablement and change. Train users and knowledge source owners on how to work with AI systems. Help people understand what AI can and can't do, and design around both.
Help build Harbor Labs itself. This is a ground-floor opportunity. You'll shape how we work, what we build, and where we go next.
You define problems, not just solve them. You don't build to spec. You challenge assumptions, ask hard questions, and carve a path through unstructured, complex problem spaces. You can develop a vision when there isn't one.
You've shipped AI products or implementations. You understand how these systems actually work: RAG architectures, agentic workflows, prompt engineering, evaluation methods. You've seen what breaks in production.
You're deeply fluent in AI, but not captured by hype. You follow what's happening in the space closely and understand current best practices. You also know how to separate signal from noise when every vendor is claiming to be the next breakthrough.
You hold current model-provider credentials. Anthropic Academy certifications (AI Fluency: Framework & Foundations, Claude Code, Building with the Claude API, Model Context Protocol) are a strong plus, and current OpenAI Academy coursework counts too. This is a real signal for us, not a checkbox: it shows you're building with today's tools.
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You're technical-adjacent, not afraid of code. You don't need to be writing Python all day, but you can read an API doc, understand a system architecture diagram, and have an intelligent conversation with engineers about tradeoffs.
You can run a room. Workshops, executive presentations, working sessions with skeptical users. You're comfortable leading conversations at any level.
You're relentlessly practical. You care about what actually works in production, not what sounds impressive in a deck.
You're comfortable with ambiguity. Harbor Labs is new. The market is evolving. You'll need to figure things out without a playbook.
Nice to Have:
Background in legal technology, legal operations, or enterprise software
Experience at a product company (PM, solutions engineering, customer success)
Hands-on experience with a broad range of AI development tools and LLM APIs
Experience in consulting or professional services environments
Why Harbor Labs:
We're a small team working on hard problems with clients who are serious about deploying AI in production. The team is senior, the work is hands-on, and you'll have real ownership over what you deliver. This is early. You'll have meaningful input into what Harbor Labs becomes.
How to Apply:
Send us a note about why this role interests you and what you've built or shipped that you're proud of. Links, portfolios, or examples of your work are more valuable than a polished resume.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Harbor is an operational investment holding company with businesses spanning financial services, professional services, education, media, real estate, and conferences worldwide.
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