AI Automation Engineer

The AI Automation Engineer designs, builds, and deploys AI-driven automation and intelligent agents within customer environments to streamline workflows and enhance operational efficiency.

Working from solution designs and customer requirements, they integrate AI agents with collaboration platforms, IT service management systems, and operational tools.

This role ensures AI solutions are secure, scalable, production-ready, and fully supportable while supporting their transition into ongoing operations.

The AI Automation Engineer contributes to continuous improvement of automation frameworks and helps deliver measurable business value through AVI-SPL’s AI-enabled services.

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.

We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together.

WHAT YOU’LL DO The AI Automation Engineer designs, builds, and deploys AI-driven automation and intelligent agents within customer environments to streamline workflows and enhance operational efficiency.

Working from solution designs and customer requirements, they integrate AI agents with collaboration platforms, IT service management systems, and operational tools.

This role ensures AI solutions are secure, scalable, production-ready, and fully supportable while supporting their transition into ongoing operations.

The AI Automation Engineer contributes to continuous improvement of automation frameworks and helps deliver measurable business value through AVI-SPL’s AI-enabled services.

Day-To-Day Responsibilities: Engineer, deploy, and configure AI-driven agents, assistants, and automation workflows that integrate with ITSM platforms, monitoring tools, collaboration platforms, and operational systems.

Implement agentic AI solutions to automate service workflows, incident triage, diagnostics, remediation, and workplace technology management.

Develop integrations using APIs, webhooks, connectors, and automation platforms to enable seamless AI operations.