AI Automation Engineer

The AI Automation Engineer designs and delivers intelligent automation solutions that eliminate manual toil and accelerate how work gets done across Genesys IT. You will move the organization's automation capability forward from traditional RPA toward modern agentic frameworks, combine strong Python engineering with Playwright-based workflows, and AI-driven process automation — applying engineering discipline at every stage from discovery through production.

The automation landscape here is a mix of existing RPA implementations that need to be kept running reliably and a growing body of new work built on modern tooling. You will contribute to both — supporting what's already deployed while building new solutions that raise the bar on what automation can do at Genesys.

WHAT YOU'LL DO

Automation Design & Development

Design, build, and deploy automation solutions — ranging from Playwright-based browser workflows to API-driven integrations and AI-augmented pipelines — that measurably reduce manual effort in IT and business operations.

Maintain and support existing RPA automations, diagnosing failures, handling changes to dependent systems, and keeping deployed solutions running reliably for the teams that depend on them.

Translate process maps and business requirements into well-structured, maintainable automation code with clear error handling, logging, and recovery logic.

Establish and maintain a sustainable support model for deployed automations, including documentation, version control, and change management practices.

Agentic & AI-Driven Automation

Prototype and productionize agentic workflows using modern frameworks (e.g., LangChain, CrewAI, AutoGen, or similar), integrating LLM capabilities where they add precision or flexibility beyond rule-based automation.

Connect automation workflows with enterprise AI platforms (Claude, ChatGPT Enterprise, Amazon Q) via APIs to enable intelligent, context-aware process execution.

Evaluate the team's automation stack and contribute to discussions about where legacy RPA approaches should be augmented with AI-native tooling, backed by concrete performance comparisons.

Discovery, Delivery & Continuous Improvement

Partner with IT and business stakeholders to identify and prioritize automation opportunities, using process analysis and effort/impact scoring to focus engineering capacity where it delivers the most value.

Instrument deployed automations with telemetry that tracks execution volume, error rates, and time saved — feeding data back into prioritization and optimization decisions.

Contribute to team standards for automation architecture, code quality, and governance, helping establish patterns the broader team can reuse and build on.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys CloudTM is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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