Agent-Guest Relations
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Key skills for this role
About the Role
Courtyard by Marriott is seeking a Guest Relations Agent to provide exceptional service to hotel guests. The role involves supplying information, resolving requests, and coordinating with hotel departments to ensure guest satisfaction.
Key Skills for This Role
Responsibilities
- Supply guests with directions and information regarding property amenities, services, and hours of operation
- Contact appropriate departments to resolve guest calls, requests, or problems
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26072646
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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