Agent-Guest Relations
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Key skills for this role
About the Role
Courtyard by Marriott in Riyadh is seeking a Guest Relations Agent to provide information and assistance to guests regarding amenities, services, and local attractions. The role involves handling guest requests, coordinating with departments, and ensuring a welcoming experience.
Key Skills for This Role
Responsibilities
- Provide guests with information about hotel amenities, services, hours of operation, and local attractions
- Handle guest phone calls, requests, and problems by contacting appropriate departments
- Follow up to ensure guest requests and problems are resolved satisfactorily
- Receive, record, and relay messages accurately
- Accommodate special requests from guests with unique needs
- Notify management of VIP arrivals, escort them, and provide amenities
- Report accidents, injuries, and unsafe work conditions to manager
Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Provide guests with information about hotel amenities, services, hours of operation, and local attractions.
- Handle guest phone calls, requests, and problems by contacting appropriate departments.
- Follow up to ensure guest requests and problems are resolved satisfactorily.
Responsibilities
- Provide guests with information about hotel amenities, services, hours of operation, and local attractions.
- Handle guest phone calls, requests, and problems by contacting appropriate departments.
- Follow up to ensure guest requests and problems are resolved satisfactorily.
- Receive, record, and relay messages accurately.
- Accommodate special requests from guests with unique needs.
- Notify management of VIP arrivals, escort them, and provide amenities.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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