Agent Experience Manager

Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, ZenDesk tickets, and in-person meetings.

Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.

Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to Marketing Advisors for more complex support requests.

Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass. This role is primarily responsible for ensuring a newcustomer'ss first weeks and months at Compass are smooth and set them up for future success with the brokerage.

Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.

Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations, and providing coverage for front desk services when needed.

Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

2-3 years of experience in customer service, training, office management, hospitality, or operations

Previous experience in real estate a plus

Previous experience with live or remote training a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Passion for supporting and serving agents trying to grow their businesses