Agent Customer Service (Emiratization)
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Key skills for this role
About the Role
Tabreed is seeking a Customer Service Agent to provide support services to residents and companies regarding Tasleem cooling services. The role involves providing accurate information, assisting with contract fulfillment, and processing payments.
Key Skills for This Role
Responsibilities
- Provide support services to residents and companies seeking information about Tasleem cooling services
- Provide customers with accurate information and assist with fulfillment of cooling service contracts
- Process payments of cash, cheque, or card in a timely manner
- Recognize when a customer query requires escalation and facilitate through established protocols
Requirements
- Diploma or High School certificate
- 1 year experience in relevant field
Full Job Posting
Job Objective
- This role provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments.
Key Accountabilities
- Present a professional and courteous attitude when engaging with customers.
- Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
- Minimize the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
- Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
- Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank.
Job Requirements
- Diploma /High School certificate.
- 1 year experience in relevant field.
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