Agent Configuration Specialist

As an Agent Configuration Specialist, you will configure and deliver AI agents and agent-enabled workflows on Zafin’s AI Operating System (AIOS). Working from defined business requirements and solution designs, you will translate use cases into configured agent behaviours, prompts, tools, workflow logic, guardrails and human-in-the-loop controls.

The role will work closely with Agent Engineers, Agent Architects, evaluation specialists and client-facing teams to move agent solutions from initial configuration through testing, deployment and continuous improvement. You will be accountable for the quality, reliability and maintainability of your configurations and will identify when a requirement can be delivered through platform configuration versus when additional engineering is needed.

This is a hands-on delivery role for someone who enjoys solving workflow problems, experimenting with agent behaviour and turning repeatable configuration patterns into reliable production capabilities.

Translate defined business processes, user needs and approved solution designs into configured AI agents and agent-enabled workflows on Zafin AIOS.

Configure agent instructions, prompts, tools, actions, workflow steps, decision logic, templates, structured outputs and reusable components.

Configure appropriate guardrails, permissions, escalation paths, exception handling and human review points based on the risk and complexity of the use case.

Connect agents to approved enterprise tools, APIs, knowledge sources and platform capabilities, partnering with Agent Engineers where custom development or complex integration work is required.

Test agent behaviour using representative scenarios, expected outcomes, edge cases and failure conditions before release.

Work with evaluation specialists and business stakeholders to review output quality, workflow completion, accuracy, reliability and fitness for purpose.

Diagnose configuration and runtime issues, distinguish configuration defects from product or engineering issues, and work with the appropriate teams to resolve root causes.

Support deployments across development, testing and production environments using established release, version-control and change-management practices.

Monitor deployed configurations, review user feedback and performance results, and make targeted improvements to prompts, workflow logic, tools and controls.

Create reusable configuration templates, patterns, playbooks and implementation assets that accelerate future agent delivery across client engagements.

Maintain clear documentation of agent purpose, configuration logic, dependencies, controls, test results, known limitations and operational procedures.

Participate in solution workshops, demonstrations, design reviews, release-readiness reviews and knowledge-transfer sessions with internal teams and client stakeholders.

Experience with an AI agent platform, generative AI application, workflow automation platform or low-code/no-code development environment.

Experience configuring prompts, tools, retrieval sources, agent instructions, workflow orchestration, human-in-the-loop steps or AI safety controls.

Familiarity with Git, CI/CD processes, API testing tools, scripting, etc.

Experience with evaluation, monitoring or observability tools used to assess AI output quality and workflow reliability.

Experience delivering enterprise technology solutions in banking, financial services or another regulated environment.

Experience creating reusable templates, configuration standards, implementation playbooks or platform enablement materials.

Expected Salary Range: $78,000 - $115,000; we hire into multiple career levels for this role based on a candidate's experience, skills and demonstrated capabilities.

Vacancy Status: Open position(s) to be filled

Mode of Work: Hybrid

Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.

What’s in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.