Agency Process Design and Optimization Lead

Agency Compensation — increase the accuracy and efficiency of the process

Agency Management System (AMS) Management — data flows, integrations, download/upload processes, data quality and hygiene

Retention — agency and policyholder retention workflows, renewal processes, at-risk identification and outreach

Book Rolls — agency book transfers, onboarding/consolidation, data migration, quoting and issuance at scale

Agent Service Desk — inquiry intake and routing, first-contact resolution, self-service and deflection, knowledge management, and service levels

Financial Operations — partner payment processing, monthly reconciliations, and audit support

Displays strong research, problem solving, analytical, and critical thinking skills.

Advanced business operations knowledge to include understanding the function`s value chain and market conditions. Advanced influencing, relationship management & presentation skills.

Strong ability to support change and impart value within an organization.

Strong project management skills as part of implementing business process changes.

Advanced knowledge of available data sources, strengths and shortcomings.

May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software.

Solid knowledge of business intelligence tools.

Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work.

Advanced degree preferred.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

California

Los Angeles Incorporated

Los Angeles Unincorporated

Philadelphia

San Francisco