greenhouse
Aftersales Engineer
RIDE Mobility
Pasadena, USA
Full-time
Mid · 1+ years experience
Onsite
Discovered 1 weeks ago
Free
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We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery.
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Job Summary
We are looking for a hands-on and customer-focused After-Sales Engineer to support post-sales service operations. This role is responsible for troubleshooting technical issues, supporting service partners, and ensuring a high level of customer satisfaction through effective service delivery.
Key Responsibilities
- Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution
- Assist in managing regional after-sales service operations and support field service activities
- Work closely with customers and service partners to resolve product and service-related issues in a timely manner
- Conduct on-site inspections, maintenance support, and technical training when required
- Track, analyze, and report common technical issues, and provide feedback for product improvement
- Support customer complaint handling and ensure proper follow-up and resolution
- Assist in major issue escalation and participate in root cause analysis
- Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance
Qualifications
- Associate or Bachelor’s degree
- 1–3+ years of experience in after-sales support, technical service, spare parts, or battery-related industries preferred
- Strong troubleshooting and problem-solving skills
- Good communication skills and customer-oriented mindset
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