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We are seeking an experienced AFSIM Trainer / Customer Success Specialist to support user adoption, training, and engagement for Modeling, Simulation, and Operations (MMO) products and services. This role serves as a subject matter expert and customer advocate, helping users successfully leverage AFSIM capabilities through onboarding, training, learning events, and continuous improvement of support resources. The ideal candidate is an active AFSIM user with hands-on experience training others and developing instructional content for both beginner and advanced users.
We are seeking an experienced AFSIM Trainer / Customer Success Specialist to support user adoption, training, and engagement for Modeling, Simulation, and Operations (MMO) products and services. This role serves as a subject matter expert and customer advocate, helping users successfully leverage AFSIM capabilities through onboarding, training, learning events, and continuous improvement of support resources. The ideal candidate is an active AFSIM user with hands-on experience training others and developing instructional content for both beginner and advanced users.
Develop and maintain onboarding materials designed to orient new and prospective users to MMO products and services.
Create training content that introduces core product features, workflows, and best practices.
Educate users on support processes, issue reporting procedures, and available assistance channels.
Collect, analyze, and document user feedback regarding the effectiveness of training, support products, and services.
Identify opportunities to improve user experience, training effectiveness, and customer satisfaction.
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Recommend enhancements and additional investments based on user needs and feedback trends.
Design, develop, and maintain self-paced and instructor-led training materials.
Ensure training resources remain current, accurate, and aligned with product updates.
Integrate learning materials with documentation, knowledge bases, and other support resources.
Review existing content regularly and identify outdated, redundant, or obsolete information.
Plan and conduct virtual and in-person learning events for beginner and intermediate users.
Develop and deliver specialized training sessions focused on advanced or domain-specific AFSIM applications.
Demonstrate effective application usage, workflows, and industry best practices.
Provide hands-on instruction and practical exercises to enhance user proficiency.
Maintain comprehensive training resources and user support information.
Ensure training materials are organized, accessible, and aligned with current product capabilities.
Support continuous improvement initiatives for learning and support programs.
Minority- and service-disabled veteran-owned defense contractor providing advisory, technical, and IT services to federal DoD clients.
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