Aeromedical Case Manager

Medical Case Processing: The contractor must accomplish administrative case evaluation by receiving, tracking, and reviewing pertinent medical data/information (e.g., medical history, doctor’s findings) to ensure proper documentation is available for government medical providers to substantiate granting a waiver.

All information must be input into respective electronic systems depending on case type.

Case actions include, but are not limited to:

• Update Aeromedical Waiver Management Information System (AIMWTS), Electronic Case Tracking (ECT), Physical Exam Processing Program (PEPP), MEDXS and other systems of record with current case status as needed especially when case status changes
• Provide written instructions to reserve medical units on the management of questionable or incompletely documented cases for additional information/requirements.
• References and applies knowledge of general medical guidelines covering physical standards and forming the basis for adjudicating medical cases and obtains medical opinions/recommendations from professional medical personnel.
• Coordinates with MAJCOMs, HQ USAF and medical treatment facilities (MTF) addressing reserve unique medical issues.
• Confirming all required data included in case files for HQ AFRC provider adjudication, confirming provider statements match case type and higher level (e.g. PEB) requirements.
• Loading cases into appropriate electronic system of record
• Completing technician level inputs for front and back-end management.
• Ensure cases are handled in a timely fashion per applicable policy, and for special or high interest cases, per directive.
• Ensure accuracy of data entry and case processing.
• Track cases through the entire review process keeping RMUs and Chief, Medical Standards, informed of the status of each case.
• Coordinate and assist with schedule evaluations using all available resources (ACS, nearest MTF to member, and other outside civilian agencies).
• Review all cases submitted from reserve medical units (RMUs), the Aeromedical Consult Service (ACS) and Recruiting Services (RS), and ensure pertinent data is included with case results.
• Reviews, schedules, and certifies accession, retention, and flying waivers utilizing ECT, AMWITS and PEPP.
• Collection and compilation of data for final case disposition and mail-out to member.

Unit & Member Customer Support: The contractor must provide customer support related to aeromedical case processing and workflow to individual members and system users at reserve units, wings, NAFs, or commands.

The contractor must: 2.4.1.

Provides day-to-day advice and assistance to medical personnel in 69 separate units and three numbered Air Forces.

• Receive telephone calls, return messages within 2 duty days of receipt.
• Communicate effectively with coworkers, leaders, commanders, first sergeants, MAJCOMs, and AFMEDCOM, and resolve conflicts at different levels.
• Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives. Screen incoming mail/calls/emails to identify items that require escalation to designated Government personnel, referral to appropriate staff, rerouting to other organizations, or that can be handled directly by the contractor.

Program Administration & Reporting: The contractor must provide program administration related to aeromedical case processing, including reports related to case processing metrics, data quality, unit case load, and other recurring reports as required.

The contractor must:

• Creates educational tools and educates on all aspects of AOME mission.
• Conducts ongoing command evaluation of physical examination statistics to ensure timely resolution and disposition of cases.
• The contractor shall be responsible for performing analyses related to special requests or high-interest cases as identified by the COR.
• Prepare a wide variety of recurring and some nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
• The contractor shall perform clerical and administrative services, including the use of automated programs and software to produce required databases, spreadsheets, and graphics
• Comply with all policies of the Aerospace and Operational Medicine Division and ensure appropriate timely and complete case management workflow. Additionally, he/she shall do the following:
• Attend meetings for discussion of cases and are required to provide administrative computer support for this function on an as needed basis.
• Complete required monthly, annual, and ad hoc reports.
• Communicate all necessary information for appropriate case adjudication and workflow to the case management providers.
• Coordinate activities with ACS, RS and other referring facilities.
• Administrative due outs performed and completed as by directive.
• Assist with planning, preparation, and execution of four training sources conducted by the SGP division.

Advent’s benefits program includes comprehensive medical, dental and vision care, matching 401K, vacation time, sick time, life insurance, disability coverage, and other benefits that help provide financial protection for you and your family.

Advent is an Equal Opportunity Employer.

Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.