oracle
Advanced Field Service Engineer
Honeywell
Houston, USA
Onsite
Discovered 3 weeks ago
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As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers.
You will be response for performing maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300).
Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery ensuring the successful implementation of our solutions, and driving customer satisfaction.
Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business.
You will report directly to our
Field Service Manager
and you'll work out of our
Remote
work schedule.
In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
Key Responsibilities
- Periodic communication with customers regarding technical and administrative issues
- Provide customer support on Honeywell Control Systems and serve as a customer contact for service-related issues/enquiries
- Configure, maintain and solve Honeywell hardware and software issues including: Experion PKS, other DCS hardware / software such as LCN, TPS
- Upgrade Experion software from one software release to another software release on live control system without causing any interruption to customer’s industrial process
- Migrate Legacy Honeywell control systems to Honeywell’s new technology offering
- Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations
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