Adoptions Coordinator

Demonstrable understanding and experience of matching considerations for pets and homes.

Experience working or volunteering in a pet welfare role.

Working knowledge of cat, dog, and small animal behaviour.

Significant experience in delivering high level customer service in a fast paced and often emotional environment.

Good questioning skills with the ability to gather information and distil the important points.

Experience of building relationships and rapport with customers.

High standard of verbal and written communication.

Good literacy and numerical skills.

Proven decision-making ability.

Strong administration skills, including the use of computerised.

Current full driving licence.

Experience working with volunteers.

Client relationship management experience.

An understanding of safeguarding issues