ADMINISTRATOR L3(CONTRACT)
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Key skills for this role
About the Role
Wipro is seeking an Administrator L3 to resolve, maintain, and manage client software/hardware/network based on service requests. The role requires timely ticket resolution, root cause analysis, and coordination with on-site teams.
Key Skills for This Role
Responsibilities
- Ensure timely response and resolution of all tickets raised by client end users
- Perform root cause analysis of tickets and create action plans to resolve problems
- Install and configure software/hardware based on service requests
- Coordinate with on site team for complex problem resolution
Requirements
- 3 5 years of experience in network voice administration
- Experience in IT service management and ticket resolution
Full Job Posting
Role Purpose
- The purpose of the role is to resolve, maintain and manage client software/hardware/network based on service requests raised from end users as per defined SLAs ensuring client satisfaction.
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client network/server/system/storage/platform/infrastructure and other equipment to keep track of proper functioning and upkeep
- Keep a check on the number of tickets raised, ensuring right solutioning as per defined resolution timeframe
- Perform root cause analysis of tickets and create an action plan to resolve the problem
- Provide acceptance and immediate resolution to high priority tickets/service
- Installing and configuring software/hardware requirements based on service requests
- 100% adherence to timeliness as per priority of each issue
- Provide application/user access as per client requirements
- Track all tickets from acceptance to resolution stage as per resolution time defined by customer
- Maintain timely backup of important data/logs and management resources
- Coordinate with on site team for complex problem resolution
Mandatory Skills
- Network Voice Admin
- Experience: 3 5 Years
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