ADMINISTRATOR L2(CONTRACT)
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Key skills for this role
About the Role
Wipro is hiring an Administrator L2 to resolve, maintain, and manage client software/hardware/network issues based on service requests. The role requires 1-3 years of experience and desktop support skills, ensuring timely resolution and client satisfaction.
Key Skills for This Role
Responsibilities
- Ensure timely response of all tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Perform root cause analysis of tickets and create action plan to resolve problems
- Install and configure software/hardware based on service requests
- Track all tickets from acceptance to resolution stage as per resolution time defined by customer
- Maintain timely backup of important data/logs and management resources
- Coordinate with on site team for complex problem resolution
Requirements
- 1 3 years of experience in desktop support or related field
- Mandatory Skills: Desktop Support
Full Job Posting
Role Purpose
- Resolve, maintain and manage client’s software/hardware/network based on service requests raised from end user as per defined SLAs ensuring client satisfaction.
Do
- Ensure timely response of all tickets raised by the client end user.
- Service requests solutioning by maintaining quality parameters.
- Act as custodian of client’s network/server/system/storage/platform/infrastructure and other equipment.
- Keep check on number of tickets raised, ensuring right solutioning as per defined resolution timeframe.
- Perform root cause analysis of tickets and create action plan to resolve problem.
- Provide acceptance and immediate resolution to high priority tickets/service.
- Install and configure software/hardware requirements based on service requests.
- 100% adherence to timeliness as per priority of each issue.
- Provide application/user access as per client requirements.
- Track all tickets from acceptance to resolution stage.
- Maintain timely backup of important data/logs and management resources.
- Coordinate with on site team for complex problem resolution.
Mandatory Skills and Experience
- Desktop Support
- Experience: 1 3 Years
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