Administrator - Government Relations (Shift Work)
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Key skills for this role
About the Role
Etihad Airways seeks a detail-oriented UAE National to provide administrative and operational support for transit and emergency visa processes at Zayed International Airport. The role involves processing documentation, liaising with government entities, and maintaining records in a 24/7 rotational shift environment.
Key Skills for This Role
Responsibilities
- Process and review administrative documentation, applications, and records in accordance with policies
- Support administration of transit visa, emergency visa, and related operational processes
- Prepare reports, summaries, and documentation required by the business
- Coordinate submissions and follow up activities with government entities and external stakeholders
- Respond to routine enquiries from internal and external customers professionally
- Maintain accurate records, databases, and filing systems ensuring data integrity and confidentiality
- Use business systems and software to manage daily activities and reporting
- Monitor and track applications, documentation, and approvals to meet service standards
- Assist with administrative projects and operational initiatives as required
- Support team members in maintaining smooth day to day operations within a shift based environment
Requirements
- UAE National with Family Book
- High School Certificate with 2+ years administrative experience OR Bachelor's Degree with no prior experience
- Strong communication skills in both Arabic and English
- Must be willing to work rotational 24/7 shift pattern including day, night, weekends, and public holidays
- Proficient in Microsoft Office applications
- Previous experience in administration, customer service, or government liaison is advantageous
Full Job Posting
Job Description
- Join Etihad Airways and play a vital role in supporting our Airport Operations team as an Administrator.
- This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12 hour shifts.
Accountabilities
- Process and review administrative documentation, applications and records in accordance with established policies and procedures.
- Support the administration of transit visa, emergency visa and related operational processes.
- Prepare reports, summaries and documentation required by the business.
- Coordinate submissions and follow up activities with government entities and external stakeholders where required.
- Respond to routine enquiries from internal and external customers in a professional and timely manner.
- Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
- Use a range of business systems and software applications to manage daily activities and reporting requirements.
- Monitor and track applications, documentation and approvals to ensure service standards are met.
- Assist with administrative projects and operational initiatives as required.
- Support team members in maintaining smooth day to day operations within a shift based environment.
Qualifications
- UAE National (with Family Book).
- High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
- Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
- Experience preparing or submitting applications to government entities is preferred.
- Strong communication skills in both Arabic and English.
- Strong attention to detail with the ability to manage multiple tasks accurately.
- Proficient in Microsoft Office applications and general business systems.
- Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
- Experience working in an operational, customer facing or airport environment is advantageous.
Additional Information
- Recruitment process includes application review, video interview via HireVue, technical interview, and possible follow up interview.
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