Administrative Officer
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Key skills for this role
About the Role
ADB SAFEGATE is hiring an Administrative Officer in Dubai to handle order entry in SAP, order follow-up with departments, and sales support. The role requires experience in order entry, customer service, and SAP proficiency.
Key Skills for This Role
Responsibilities
- Ensure correct order entry into the SAP system
- Enter technical Bills of Quantities (BOQ), including all specified items
- Input payment conditions as agreed with customers
- Record and communicate requested delivery dates
- Work closely with the planning, production, and shipping departments
- Ensure prompt follow up on orders to secure timely delivery
- Track order status and update relevant stakeholders as needed
- Assist the sales team in following up on customer payments and outstanding invoices
- Maintain effective communication with customers regarding order status, delivery times, and any issues
- Various MEA level reporting, requiring weekly interactions with directors across the region
Requirements
- Experience in order entry and customer service
- Proficiency in SAP and other order management systems
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Good communication and interpersonal skills
- Ability to work effectively with cross functional teams
Full Job Posting
Position Overview
- The Officer/ Coordinator is responsible for accurate order entry into our SAP system and the follow up of orders with the planning, production, service, solution engineering and shipping departments to ensure timely delivery.
Key Responsibilities
- Accurate Entry: Ensure correct order entry into the SAP system.
- Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
- Payment Terms: Input payment conditions as agreed with customers.
- Delivery Dates: Record and communicate requested delivery dates.
- Coordination: Work closely with the planning, production, and shipping departments.
- Timely Delivery: Ensure prompt follow up on orders to secure timely delivery.
- Monitoring: Track order status and update relevant stakeholders as needed.
- Payment Follow up: Assist the sales team in following up on customer payments and outstanding invoices.
- Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
- Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.
Qualifications
- Experience in order entry and customer service.
- Proficiency in SAP and other order management systems.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Good communication and interpersonal skills.
- Ability to work effectively with cross functional teams.
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