ADMINISTRATIVE ASSISTANT (FULL TIME)
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Key skills for this role
Role Overview
We are looking for a confident administrative associate with good communication and interpersonal skills that can assist customers with scheduling appointments, account management, billing/invoicing, and providing customers with detailed product information and services. Essential Duties and Responsibilities:
Setting service appointments and schedules with customers
Handling inbound and outbound phone calls and emails
Corresponding with other departments via internal email
Transferring/forwarding calls/emails to appropriate departments
Billing management and invoicing discussions
Forwarding invoice disputes to Supervisors/Managers
Creating new accounts and modifying/updating account details
Navigating within private operating system (Prism and Servquest)
Performs other duties as assigned.
Key Skills for This Role
Full Job Posting
Summary:
We are looking for a confident administrative associate with good communication and interpersonal skills that can assist customers with scheduling appointments, account management, billing/invoicing, and providing customers with detailed product information and services. Essential Duties and Responsibilities:
Setting service appointments and schedules with customers
Handling inbound and outbound phone calls and emails
Corresponding with other departments via internal email
Transferring/forwarding calls/emails to appropriate departments
Billing management and invoicing discussions
Forwarding invoice disputes to Supervisors/Managers
Creating new accounts and modifying/updating account details
Navigating within private operating system (Prism and Servquest)
Performs other duties as assigned.
Qualifications:
- Excellent customer service and phone etiquette
- Computer literacy
- Prior Outlook, Word, Excel experience
- Associates at Parks Coffee are offered many fantastic benefits.
- Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
- About Compass Group: Achieving leadership in the foodservice industry
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
- Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
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About Compass Group
Compass Group is a British multinational contract foodservice and support services company. It serves clients in business and industry, healthcare and senior living, education, sports and leisure, and defence, offshore and remote sectors across more than 25 countries.
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